StrongDM Success & Support Packages

At StrongDM, we understand that every organization has unique needs when it comes to access management and support. That’s why we offer a range of Success and Support packages designed to meet you where you are – whether you’re just getting started or scaling to meet the demands of a complex, dynamic environment. Our packages ensure you maximize the value of your StrongDM investment, seamlessly integrate our solution, and accelerate your Zero Trust journey.

Need Support?

	Basic (included)	Standard	Premium
Subscription spend (Total contract Value)	<$25K	< $150K	> $150K
Package Cost	Contact Sales	Contact Sales	Contact Sales
Support
Coverage	Mon - Fri Business Hours	24 * 7	24 * 7
First Response Time for P1	< 4 hrs	< 1 hr	< 30 min
Education
Monthly Webinars	✅	✅	✅
Weekly Office Hours	N/A	✅	✅
Advanced Training	N/A	N/A	✅
Success
Customer Success Manager (CSM)	N/A	Digital CSM	Assigned Enterprise CSM
CSA (Customer Solution Architect)	N/A	Access to SA via Office hours	Access to Solutions Architect

Premium Customer Success Plan Details

Your P1 support cases jump to the front of the line with a target response time of 30 minutes or less.

Training is customized to meet the needs of your organization. Both administrator and end-user training modules are available.

Your CSM understands your unique security and compliance requirements, helping tailor best practices to your needs.

Our CSMs are certified on the StrongDM product and have deep knowledge about best practices and deployment models. Proactive engagement ensures you identify and solve challenges before they become roadblocks.

Stay ahead with quarterly reviews, health checks, and roadmap insights to optimize your Zero Trust journey.

Your CSM connects you with technical resources, product specialists, and best practices to drive success.

Detailed reporting and analytics help ensure StrongDM is fully embedded into your workflows.

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StrongDM Success & Support Packages

Premium Customer Success Plan Details

Helpful Links

StrongDM Help Center

StrongDM Support Docs

StrongDM Status